*This schedule is tentative and may change as we approach the event. Changes as and when they happen will be updated here.
Friday, 11 October 2013
|09:30 am – 10:00 am||Opening|
|10:00 am – 11:00 am||Guest speaker – Sharad Sharma, Co-founder – iSpirt|
|11:00 am – 11:30 am||Networking break|
|11:30 am – 12:15 pm||Web analytics for technical communicators
Samartha Vashishtha, Vikrant Rai – Adobe
|Documenting cloud operations policies, practices, and standard operating procedures
Gururaj BS, Oracle
|12:15 pm – 01:00 pm||Creating adaptive content for multi-screen devices: challenges and solutions
Vikram Verma, Adobe
|Technical consistency – solving an age-old documentation challenge
Tamara Ferris, Prasad Tadas – Juniper Networks
|01:00 pm – 02:00 pm||Lunch and networking|
|02:00 pm – 02:45 pm||The fine art of managing documentation reviews
Kumar Dhanagopal – Oracle
|From hallucination to a vision
Ganesh Subramanian, Lakshmi Jois – Unisys
|02:45 pm – 03:30 pm||The 7 habits of highly effective technical communicators
Edwin Skau – Solutions by Design
|Massive open online courses
|03:30 pm – 04:00 pm||Networking break|
|04:00 pm – 04:45 pm||Defining and controlling scope for technical documentation
Latha S, Alcatel-Lucent
|The art and science of infographics
Faraaz Mohiuddin, Vimal Chhutani – ADP
|04:45 pm – 05:45 pm||Panel discussion – What the manager really wants from you
Anchored by Paresh Naik, BMC Software
|05:45 pm – 06:45 pm||Unconference – PowerTalks|
|07:30 pm||Entertainment evening, cocktails, and dinner|
Saturday, 12 October 2013
|09:30 am – 10:15 am||Documenting for open source
Aakanksha Singh, Nilam Shendye – Red Hat
|Going the DITA way
Abigail Samuel, Alka Acharya – IBM
|10:15 am – 11:00 am||Plan to converse and collaborate
Peter Yorke – Yorke Communications
|Augmented reality in technical documentation
Namrata Havaldar, Venkatesh Prasad – Alcatel-Lucent
|11:00 am – 11:30 am||Networking break|
|11:30 am – 12:15 pm||Minimalism with Miffy
Mugdha Kulkarni – TIBCO
|Beginning your career as an independent writer
Rajshree – TechWritingLabs
|12:15 pm – 01:00 pm||Action! Making instructional movies
Girish Mehta, Vikrant Rai – Adobe
|Journey to DITA
Mayur Agrawal, Seema Gaurav – TIBCO
|01:00 pm – 02:00 pm||Lunch and networking|
|02:00 pm – 02:45 pm||Applying use case principles to enterprise product documentation
Pradeep Venkateshlu – HP
|Fulbright-Nehru opportunities in the US for technical communicators
Sachin Nikarge – US-India Educational Foundation
|02:45 pm – 03:45 pm||TC Talks – Makarand Pandit, Suneeta Aggarwal, Pawan Nayar, Paresh Naik|
|03:45 pm – 04:00 pm||Closing|
A solid foundation in Web analytics helps technical communicators prioritize and optimize content delivery. In this session, we will demonstrate how you can gain insight from the numbers you derive using Web analytics tools. We will discuss Web analytics terminology, tools, strategies, case studies, and techniques that you can start using as soon as you get back to work.
DevOps is the blending of tasks performed by a company’s application development and systems operations teams. For a cloud service provider, DevOps documentation is critical to the success of the cloud business and a prerequisite for third-party audits and security reviews. This presentation discusses the best practices for producing such operations-oriented documentation, including policies, practices, and standard operating procedures, in a public or private cloud environment.
In this era of device explosion, consumers are spending more time on smartphones and tablets than on PCs. It has become increasingly important for organizations to reach their customers by offering content on these new devices. However, it is easier said than done, because the traditional output formats are not suited for these devices because of their varying screen sizes.
This session describes how organizations are adapting to the multi-device era and shares the best practices for creating content for these devices. The session also discusses the content strategies relevant for these devices, how to publish your content, and make the content accessible to end-users.
For a single document, feedback varies across customers: some topics have more technical depth than others, despite writers adhering to the same style guides and using the same tools. In this session, we look at the reasons for inconsistency in technical documentation and a solution: Knowledge Requirements. This solution aims at providing readers with consistent technical depth and expanse across each document. The presentation includes practical templates of Knowledge Requirements for a solution document and a network interfaces document that you can use. It also includes a step-wise plan for implementing an information conformance system in a company.
As technical communicators, we are responsible for delivering information to help the users, but the ownership of our documentation is shared with the reviewers. Unfortunately, documentation reviews typically suffer from some challenges. This presentation looks at such challenges, discusses the underlying reasons, and explores specific techniques and strategies to overcome these challenges. The presentation includes examples and case snapshots based on real-work situations.
How we make the information available to the users only when it is required and provide it in a way that suits the needs of the user? This question triggered a team of information developers to set out on a journey to define the attributes of such an information system. This session talks about how the team came together, traversed a journey of challenges, and translated mere thoughts into reality.
Habits are acquired patterns of behavior that are followed regularly until they occur involuntarily. Although the word itself usually conveys a negative connotation, habits can be both bad or good. For example, consider Steven Covey’s 7 habits for successful highly people. Acquiring a habit often begins with deliberate decision based on a desired outcome or benefit.
There are many habits that can contribute to better health, financial independence, better relationships, and a more wholesome outlook in life. Then there are habits that contribute to an effortless qualitative and quantitative increase in productivity. This presentation brings to you the top seven. Seven habits; how to acquire them, how to enjoy them, and how they affect what you do.
For any project, defining the scope and setting clear expectations are two major success factors. This presentation focuses on the importance of scope management in technical documentation by sharing some of the mechanisms that have been proven successful. These include defining boundaries to establish what is in scope and out of scope, the methods used in the industry to arrive at, verify, and control the scope, reprioritization of tasks, and the advantages of clearly defined expectations.
This session explores the world of infographics. We begin with the genesis, importance, and areas of implementation of infographics and then look at contemporary usage and best practices. It also looks at how one can design an infographic and the skills, tools and methods involved.
This session presents an overview of open source with a focus on documentation. We will look at the process of documentation followed in an open source environment and the tools and technology used. We will also discuss the challenge of adapting documentation needs in such a rapidly changing software development environment. The session concludes with free resources for audio and video clips you can use without copyright infringement or plagiarism.
DITA is an open standard that has evolved over the years and is evolving with time. Many organizations are keen to adopt DITA but have a lot of legacy documentation and are unsure of how to manage that while transitioning to a new paradigm. In this presentation, we share our experience and the lessons we learned while migrating our massive legacy documentation to DITA: what was the overhead? What tools did we use? What are the skills required? The presentation includes practical insights and to-do checklists for an easier and a successful migration to DITA.
Communication today is no longer a single channel, one-way affair. Given the proliferation of devices, communication has turned to dialog. As technical communicators, how do you ensure that your message is relevant, meaningful, timely, and helpful to your audience? And who indeed is the audience? Can we be aggregators of information? Can we stage manage collaboration among users? Can we win the hearts and minds of our audience while we listen to them?
This session presents some ideas for collaborative technical content creation.
One of the most talked about trends today, augmented reality is a live view of a physical, real-world environment in which elements are augmented by computer-generated sensory inputs such as sound, video, graphics, or GPS data. This session talks about augmented reality in technical documentation: how it could be a potential tool in delivering demonstrative and interactive technical content, such as installation and troubleshooting directly to user location.
Dick Bruna, the creator of Miffy (the rabbit), practiced minimalism without labeling it so. In this interactive session, Miffy helps writers get acquainted with minimalism. After the session, the participants will not feel daunted by minimalism. They will look at it as a creative approach that makes their content friendlier. The session also emphasizes on how the brain works differently when practicing minimalism and discusses the strategies for implementing minimalism at a team level and at an individual level.
You absolutely love technical writing and are thinking about going solo. What does it really take to be an independent technical writer? Drawing from my personal experiences on becoming a freelance writer and setting up my own boutique content development firm, I will share some practical tips on topics such as the pros and cons of being an independent writer and how you can have an enriching career in technical writing while being your own boss.
Videos or video tutorials are very effective in technical communication. They provide a faster and easier learning experience for the users and keep them engrossed. While creating movies and tutorials is easy for software products, for other industries, such as hardware and engineering, technical communicators need to sit on the director’s chair, wield a camera, and become a complete movie production house. This session will take you through, shooting, recording, editing, and producing a video tutorial by way of a demonstration. To show you how easy it is to create a video, we will shoot a video and edit it during the session.
TIBCO embarked upon a journey to align its product documentation with content reuse and topic-based authoring. Coming from a traditional approach to writing, shifting to DITA has been a long and eventful journey, yet well-marked. This session talks about the journey, the roadblocks and their solutions, and some pointers you could use if you’re planning a shift to DITA.
Use cases help us understand our customers better and provide them the documentation that best meets their needs. It also helps us understand the customer behavior and expectations while using the latest and greatest technologies like mobile and social media. This understanding helps us to proactively adapt to these technologies during the entire documentation life cycle. It gives us an opportunity to understand new tools available in the market for authoring, publishing, and delivering documentation to customers in the most efficient and fastest possible time. This session will cover how we approached defining documentation use cases for our enterprise products, how we gathered the information and finally how we are leveraging this information to architect and deliver our documentation.